Frequently asked questions
All you need to know about Tattoo Removal
What areas can be treated?
All areas of the body can be treated apart from the eyelids and lips. This includes semi-permanent make-up areas such as eyebrows or lip liner.
How does it work?
Tattoo removal involves breaking down ink particles using laser technology. The body's urinary and lymphatic systems then eliminate these particles over time.
Can I then cover up a tattoo that has been lasered?
In short, yes. If you are looking to have a tattoo covered you can get to a point where the tattoo is light enough to be covered. You would need to wait at least 6 weeks so the skin is healed before having a tattoo done. Semi-permanent make-up can also be redone once the brows or lip liner is light enough that the artist can cover it.
How long will it take?
This depends on many different factors. Such as the ink used, depth of the tattoo, age of the tattoo etc. The ink is broken down by your urinary and lymphatic systems. So this is very dependent on the person. Semi-permanent make-up can be light enough to cover after 1-3 sessions. However, if you are wanting to completely get rid of the ink it may take more sessions. Tattoo removal can be anywhere between 5-12 sessions. Again, this depends on a few different factors.
Does it hurt?
Tattoo removal can be slightly uncomfortable and most people describe it as hot elastic bands on the skin. If you'd like to apply numbing cream 1 hour before treatment that is fine. I also use ice packs before, during and after treatment to help make you more comfortable.
All you need to know about Hair Removal
What areas can be treated for hair removal?
Our hair removal services cover various body areas, including legs, underarms, face, bikini line, and more.
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Is hair removal permanent?
While it significantly reduces hair growth, it's generally considered a long-term reduction rather than permanent removal. Multiple sessions are recommended for optimal results.
How long does a hair removal session take?
The duration varies depending on the treated area, but sessions typically range from 15 minutes to an hour.
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Is hair removal painful?
Some people may experience mild discomfort, often described as a tingling or snapping sensation. However, no pain should be felt. We will take measures to ensure your comfort during the process.
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How many sessions are needed for effective hair removal?
The number of sessions varies, but most clients see substantial results after 6-8 sessions. Factors like hair colour, thickness, and individual response play a role.
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Bedford Laser Clinic Complaints Procedure
At Bedford Laser Clinic, I am committed to providing the highest level of service. However, I understand that there may be times when you are not satisfied. My aim is to handle complaints quickly, fairly, and transparently.
Our Policy Aims:
• To ensure clients know how to provide feedback and understand the simple complaints process.
• To treat all feedback seriously, address it promptly and courteously, and keep clients informed throughout.
• To learn from feedback by recording and reviewing complaints to improve the quality of my services.
Definition of a Complaint
A complaint is defined as:
“An expression of dissatisfaction regarding Bedford Laser Clinic’s standard of service, treatment, action, or lack of action.”
Please note: A complaint is not considered an initial request for service.
Who Can Make a Complaint?
Any member of the public, their representative, or associated parties can make a complaint about Bedford Laser Clinic.
How to Make a Complaint
Complaints can be made in the following ways:
• Verbally: By speaking directly to me during or after your appointment.
• Email: Via the contact section on my website or directly at [your email address].
• Letter: Addressed to Bedford Laser Clinic, [your address], Bedford, UK.
Complaints Process
1. Stage 1: Initial Complaint
• All complaints must be directed to me, Laura. I will acknowledge your complaint and aim to respond within 5 working days, regardless of how the issue is communicated.
2. Stage 2: Further Review
• If you are not satisfied with my initial response, I will personally review your complaint again, ensuring all aspects have been carefully considered.
• You will receive a follow-up response within 10 working days. If more time is required, I will provide an interim update and outline the expected timescale for a full reply.
3. Stage 3: Final Review
• If you still feel the issue has not been resolved satisfactorily, you must notify me within one month of receiving the Stage 2 response. I will then conduct a final, thorough review of the complaint.
• A comprehensive response will be provided within 15 working days.
Confidentiality
All complaints will be treated confidentially. Since I operate alone, only I will be aware of the complaint and will handle it personally. Your privacy is important, and any details shared will be managed discreetly.
Handling Anonymous Complaints
I will act on anonymous complaints if possible, but providing contact details allows me to inform you of the outcome.
Managing Aggressive or Unreasonable Complaints
I aim to handle all complaints fairly and professionally. However, if a complaint becomes aggressive or unreasonable, I may take appropriate action, including seeking legal advice if necessary.
Complaints About Products or Suppliers
If your complaint involves a product or equipment used or supplied by Bedford Laser Clinic, I will investigate and liaise with the supplier to seek resolution. Complaints about external manufacturers or suppliers will be forwarded to the relevant parties.
Equalities Statement
Bedford Laser Clinic handles all complaints equitably, without bias or discrimination. I am committed to treating all clients fairly, regardless of background or circumstances.
Exclusions from This Policy
The following matters are not covered by this complaints procedure:
• Complaints currently subject to legal proceedings.
Monitoring and Learning
All complaints are logged, recorded, and analysed to improve client satisfaction and service quality.
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